Frequently asked questions

Send us the name of the educational institution and your contact details. We will contact you to discuss the options and agree how the photo session will be organised.

No. Online registration is optional. It allows you to receive your child’s individual access details more quickly and conveniently by email and SMS after the photo session. If you prefer not to register online, you can complete the photography consent form on paper and submit it to the educational institution. In that case, printed access details will be delivered to the school or kindergarten after the photo session.

Every child who takes part in a Foto Angels photo session receives one 10 × 15 cm photograph as both a print and a digital file, whether or not an order is placed. Foto Angels selects the complimentary photograph, so it cannot be selected or changed in the child’s profile. The printed photograph is delivered to the educational institution together with the orders after the free-delivery deadline.

All photographs receive standard post-processing, including adjustments to colour, contrast and exposure. If you need additional individual retouching or specific changes to a photograph, please contact us before placing the order so we can assess what is possible.

If you have decided to order graduation albums from Foto Angels, first choose the album type and design you prefer. Then appoint one contact person who will communicate with us throughout the album creation process. This can be the class teacher, one of the parents or another class representative. Once we have received all the necessary information, our designers will prepare the album layout and send it to the contact person for review and approval. The minimum order quantity is 12 albums.

If you registered before the photo session, you will receive the access code and password by email and SMS. If you did not register, printed access details are sent to the school or kindergarten, where you can collect them from the class teacher or group teacher.

Choose “Sign in with a selfie”. Enter the photo session code of a classmate or another child in the group and upload a photograph of your child with one face clearly visible. The system will help you find your child’s profile. If you do not know the photo session code or do not want to use a selfie, contact us and provide the name of the educational institution and your child’s class or group.

If you registered online before the photo session, first check your email and SMS. If you did not register, printed access details are delivered to the educational institution. You can collect them from your child’s class teacher or group teacher. If you still have not received the access details, contact us and provide the full name of the educational institution and your child’s class or group.

Your child’s photographs are not publicly available. They can only be accessed using the individual profile access details, so please do not share them with other people. The photographs are intended for the person shown in them or for the child’s parent or legal guardian.

Sign in to your child’s profile using the access details you received. Choose the photographs or products you want, select the sizes and quantities, and add them to your basket. When you have finished selecting, open the “Basket” section and pay online. The order is sent to production after successful payment.

Photographs can be ordered for 6 months after the photo session. A separate deadline applies for free delivery to the educational institution and is usually 10 days. After that deadline, photographs can still be ordered until the file-storage period ends by choosing paid delivery to a parcel locker.

Some discounts and special offers may vary by country. In Latvia, holders of a valid Goda ģimene card receive a 15% discount. Enter the card number in the designated field during checkout; the discount will be shown in the order summary before payment. For Lithuania and Estonia, please check the offers available in your gallery or contact our team.

Yes. Several children’s profiles can be combined, but only after the free-delivery deadline for the educational institution has passed. The “Add files from another profile” function will then become available in your profile. You can use it to add another child’s profile and place one combined order.

Profile combining is not available before the free-delivery deadline because orders are automatically linked to a specific educational institution, class or group and are then sorted for combined delivery. This ensures that, once the orders are delivered to the educational institution, teachers can distribute them correctly and conveniently to the children in the relevant class or group.

The “Add files from another profile” function becomes available after the free-delivery deadline for the educational institution and appears in the lower-right corner of the home screen. You can use it to add another child’s profile, select photographs of several children in one basket and place one combined order.

No. Once payment has been made, the order is sent to production and can no longer be changed or cancelled. The delivery method or delivery address also cannot be changed. Please check the selected products, quantities and delivery information carefully before payment.

Please contact us and provide the photo session code and, if an order number has already been assigned, the order number as well. We will check the payment and order status.

If you need additional individual retouching or specific changes to a photograph, please contact us before placing the order so we can assess what is possible and agree the required adjustments.

Digital files can be received in several ways: • by placing and paying for a single order of at least €29.00; • by purchasing the Premium package; • by using the “More photos — bigger discount!” offer; • by purchasing digital files separately; • after the free-delivery deadline, each profile receives one complimentary digital file.

Once the relevant conditions have been met and the payment has been confirmed, the digital files will automatically become available in the “Download” section of your profile. Digital photographs are not sent by email.

Sign in to your child’s profile and open the “Download” section. The digital files assigned to you will be available there. Download them and save them to your device.

Yes. If you place and pay for a single order of at least €29.00, you will receive all of your child’s individual photographs as digital files at no extra charge, except for the group photograph file.

Yes. Digital files can also be purchased separately. The selected photographs are supplied as high-resolution JPG files.

After the free-delivery deadline for the educational institution has passed, each profile receives one complimentary digital file.

No. Class and group photographs are not available as digital files. They can only be ordered as prints.

To receive your order with free delivery to the educational institution, the order must be placed and paid for by the stated free-delivery deadline. All orders placed by that deadline are sorted by class or group and delivered together to the educational institution. You can collect your order from your child’s class teacher or group teacher.

The free-delivery deadline for each photo session is shown on your access page or in the email you receive. The deadline is usually 10 days. To use free delivery, the order must not only be placed but also paid for by the stated deadline.

No. After the free-delivery deadline, photographs can still be ordered until the file-storage period ends, but you must choose paid delivery to a parcel locker.

Delivery to your chosen parcel locker costs from €2.19 and depends on the selected courier service. The exact delivery charge is shown during checkout before payment.

The estimated delivery date is shown in your basket when you place the order. Orders with free delivery to a school or kindergarten may take up to 15 working days after the ordering deadline set for that educational institution. Orders delivered to a parcel locker are usually produced and delivered within two weeks.

Sign in to your profile and open the “Order history” section. It shows the current order status, delivery address and order contents.

If your order has already been handed over to the courier, the shipment tracking number will be shown in the “Order history” section of your profile.

No. Once the order has been paid for, it is sent to production, so the delivery method or delivery address can no longer be changed. Please check the selected delivery method and the information provided carefully before payment.

First check the current order status in the “Order history” section of your profile. If the expected delivery time has passed and you have not received the order, contact us and provide the order number so we can check its status.

Contact us, provide the order number and attach a photograph of the product you received or of the damage. This will allow us to check the situation and find an appropriate solution.